Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting
What We Do Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting Performance Associates International - Pittsburgh Consulting
Improving Productivity Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting Performance Associates International - Pittsburgh Consulting
Achieving a Competitive Advantage Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting Performance Associates International - Pittsburgh Consulting
Cost-Time Management Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting Performance Associates International - Pittsburgh Consulting
Organization Profile Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting Performance Associates International - Pittsburgh Consulting
Managing Strategically Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting Performance Associates International - Pittsburgh Consulting
Related Links & White Papers Performance Associates International - Pittsburgh Consulting
Performance Associates International - Pittsburgh Consulting Performance Associates International - Pittsburgh Consulting
Glossary Performance Associates International - Pittsburgh Consulting



































Performance Associates International - Pittsburgh Consulting "The most successful businessman is the man who holds onto the old just as long as it is good, and grabs the new just as soon as it is better." Performance Associates International - Pittsburgh Consulting

— Robert P. Vanderpoe
Performance Associates International - Pittsburgh Consulting


Following are brief definitions of terms typically associated with performance improvement and strategic management:

  • Activity Based Costing A cost planning system that combines tasks into significant activities allowing cost to be assigned efficiently.
  • Benchmark An achievement that is a recognized and measurable standard of excellence.
  • Benchmarking The process of obtaining the benchmarks, best practices, and enablers from the best-in-class and applying them.
  • Best–in-Class Organizations recognized as top performers in a given subject area.
  • Best Practices Those practices used by the best-in-class that contribute most to their performance.
  • Break-Even Time The time from the start of an innovation until the product profit equals its investment and development costs.
  • Time-to-market The total development time from the start of the development phase to the manufacturing release.
  • Change Curve A pattern of organizational behavior which can be identified and used to manage the change process.
  • Cost-Time Management A technology developed by the Westinghouse Productivity and Quality Center to measure process cost, cycle time and value-added activity.
  • Customer Relationship Managemenrt Those aspects of a business strategy which relate to techniques and methods for attracting and retaining customers
  • Cycle Time The total (elapsed) time required to perform an activity or process.
  • Enablers Those characteristics of the best-in-class that enable them to effectively apply the best practices and less, achieve measurable benchmark performance.
  • Intellectual Capital Consists of indirect assets – organizational knowledge, customer satisfaction, product innovation, employee morale, patents, and trademarks – that never appear in its financial reports.
  • Invisible Inventory The investment and knowledge and information that fuels white-collar operations.
  • Marketing  The art of identifying and understanding customer needs and coming up with solutions that satisfy them.
  • On-Time Delivery Delivering the product or service on or before the promised date.
  • Organization Profiling A technology which analyses an organizations work processes and activities across the enterprise. Work profiles quantify employee allocations across product lines, and depict their true costs; measures value-added, essential and non-essential activity; level of difficulty; and span of control to target areas for dramatic improvement.
  • Paradigm The framework, model or pattern which influences our perceptions and affects our judgment and decision making.
  • Pareto Principle 80 percent of results flow from just 20 percent of our efforts.
  • Span of Control  The ratio of management to subordinates.
  • Time Elasticity of Demand The relation between changes in a product or services delivery time and changes in customer demand and effects on what the customer is willing to pay for.
  • Value-Added Activity Activities which increase the product or services from a customers point of view.

 

Ask an expert. Call 412.362.9708 or E-mail for a free consultation.

Performance Associates International - Pittsburgh Consulting
Enabling Change, Speed and Results